Why Pownall carpets?
Pownall Carpets have been producing quality affordable carpets for over 50 years and are one of the leaders in crafting wool rich tufted carpets in the UK using the highest quality British wool.
The Pownall collection of carpets offers 5 contemporary ranges designed to complement any design scheme allowing you to transform your house into a stylish home.
Manufactured to the highest quality standard and due to the natural resilience of British Wool, all Pownall Carpets are inherently hardwearing as standard and are suitable for all areas of the home.
Pownall Carpets are available to purchase from all good independent carpet retailers
All our Pownall ranges are stain guarded, to protect your carpet against everyday soiling and spillages.
All our Pownall ranges are also mothproof treated, to protect your carpet against moths and other wool eating insects.
10 Year Wear Warranty
Your Pownall carpet comes with the reassurance and peace of mind that comes with our 10 year wear guarantee.
Please note that the 10 Year wear warranty guarantee is valid for all orders supplied from 1st May 2017. Stain Protected and mothproofing was also added to all Pownall ranges from 1st May 2017.
Our guarantee is simple. As long as your carpet has been fitted correctly, in an area that it is suitable for use in, and you look after it properly, should your carpets pile weight suffer loss of more than 10% through wear from normal foot traffic, within 10 years of its date of purchase, we will repair or replace your carpet.
What does fitted correctly mean?
A badly fitted carpet not only spoils the look of any room, but it can affect how long it lasts. Therefore ensure your carpet has been fitted by a professional fitter, using a quality underlay and grippers. The British Standard BS 5325 provides the specific guidelines for how your carpet should be fitted.
Is this carpet suitable for my room/s?
It is important that you choose a carpet that is suitable for the room/s you intend to use it in. All our Pownall ranges have a minimum of a heavy domestic/general contract performance rating, so they can be used in all areas of the home, and for general contract installations.
How do I look after my carpet properly?
It is important to correctly maintain your carpet to keep it looking good, as well as to prolong its life. Simply vacuum your carpet regularly (using a properly functioning vacuum cleaner, with a working beater bar (except loop pile, which should be suction only). We would also recommend you have your carpet professional cleaned every 12-18 months.
What is normal foot traffic?
Your Pownall carpets pile weight should not suffer loss of more than 10% through wear from normal foot traffic. It is only if you have abnormal use, which you would not normally expect in a domestic installation, that may cause wear in excessive of this, and that would not be covered by this guarantee.
What is covered by the wear guarantee?
This guarantee covers abrasive wear resulting in loss of fibre. Wear caused through damage, misuse, improper cleaning, and improper installation, are not covered.
How do I claim?
In the unlikely event that you have an issue which you believe is covered under the guarantee, please contact us with your proof of purchase information to register your claim.